Customer Care
At TFS Cable Works, you’re more than just an order number — you’re part of the crew. Every piece of gear we build is made to handle early mornings, cold blinds, muddy fields, and long days chasing birds.
The TFS Guarantee
We handcraft every lanyard, sling, and tote with durability and reliability in mind — and we stand behind our work. If there’s ever an issue with your gear, we’ll do what it takes to make it right.
30-Day Satisfaction Promise
If your gear isn’t what you expected, let us know within 30 days of delivery and we’ll make it right.
How it works:
Item must be in good condition and returned with original packaging.
Choose a refund or exchange.
Return shipping is your responsibility unless the item arrived defective or damaged.
Email us at TFSCableWorks@gmail.com with your order number to start the process.
Custom Orders
Custom orders are built by hand to your specifications. These cannot be returned or refunded unless the product arrives defective or damaged.
Lifetime Craftsmanship Guarantee
Every piece of TFS gear is crafted to last. If your gear fails due to a manufacturing defect, we’ll repair or replace it — for life.
This does not cover:
Normal wear and tear
Damage from misuse, modification, or accidents
Shipping Info
Orders ship within 1–3 business days
Tracking details are sent by email once your order ships
Currently, we ship within the U.S. only
Need Help?
Questions? Issues? Or just want to talk gear? We’re a small shop, but we treat every customer like family.